If you need support, both for issues related to the creation or management of your event, and to report malfunctions or request specific assistance on particular needs, and you have not found the topics already covered in our online help, you can write to us at the email address : [email protected] Please specify the necessary […]
Metooo allows you to create and manage online meetings, through the third-party Zoom service, directly through the Metooo console. For information related to the use of Zoom integration, and for the solution of specific problems to the use of the integration app, you can consult the specific section “Zoom – How To & Troubleshooting“
To speed up the understanding of the request and process a faster response, please always indicate: operating system and browser you are using verification of any extensions installed on the browser that could interfere with the functioning of the platform general description of the specific problem link to the event page that presents problems
As soon as we receive the email requesting assistance, our Customer Care Team will create a support ticket informing you immediately about the time required for an evaluation of the problem.
Our online support via email is active 24/7 The response time depends on the start time of the request management, which takes place during office hours, from Monday to Friday from 8.30 to 19.00 On Saturdays and Sundays, and in the slots not covered by ordinary assistance, an additional support service is active for checking, […]