Go to Metooo app installation page: https://www.metooo.io/zoomintegration/install Log in on Metooo Click on Add to Zoom Log in on Zoom if required Authorize app when required (Metooo will access to your Zoom informations only for the required use) Job done After the app has been installed you can manage the entrance to your Zoom event […]
All posts by Ferdinando Caruso
How to use the connection of Metooo to Zoom
Log in on Metooo, choose “Create new event” and follow the instructions until you get to the draft page of the event; Choose the “Webinar” ticket from the options available to create the entrance ticket to your online event; Scroll to the “Connect to Zoom” button on the ticket you are creating; When opening the […]
Uninstall the Metooo app add-on from Zoom
To remove the Metooo add-on app from your Zoom account, follow these steps: log in to your Zoom account browse to the Zoom Marketplace App click on “Manage” and choose “Installed Apps” or search for “Metooo” click on the Metooo App click “uninstall”, job done you will also receive email confirmation about uninstalling
Troubleshooting and specific support request about the connection of Metooo and Zoom
Before you start: remember to disable any extensions on your browser that block pop-up windows if you have problems installing the Metooo app for Zoom If you have problems managing your Zoom meeting via Metooo, or if you cannot connect your Metooo account to Zoom, or if you cannot manage the functions of Metooo for […]
How to attend a Zoom meeting via Metooo
Attending a Zoom meeting via Metooo in very simple, just few steps: buy the event ticket on Metooo (from the page of the event you will attend); wait for the confirmation email with the link to participate in the online meeting and click on the link, or go to the “my purchases” section in your […]
How to contact Metooo online support
If you need support, both for issues related to the creation or management of your event, and to report malfunctions or request specific assistance on particular needs, and you have not found the topics already covered in our online help, you can write to us at the email address : help@metooo.it Please specify the necessary […]
Use of third-party applications (Zoom) via add-on app
Metooo allows you to create and manage online meetings, through the third-party Zoom service, directly through the Metooo console. For information related to the use of Zoom integration, and for the solution of specific problems to the use of the integration app, you can consult the specific section “Zoom – How To & Troubleshooting“
Required information
To speed up the understanding of the request and process a faster response, please always indicate: operating system and browser you are using verification of any extensions installed on the browser that could interfere with the functioning of the platform general description of the specific problem link to the event page that presents problems
How we handle requests for assistance
As soon as we receive the email requesting assistance, our Customer Care Team will create a support ticket informing you immediately about the time required for an evaluation of the problem.
Response time to requests for assistance
Our online support via email is active 24/7 The response time depends on the start time of the request management, which takes place during office hours, from Monday to Friday from 8.30 to 19.00 On Saturdays and Sundays, and in the slots not covered by ordinary assistance, an additional support service is active for checking, […]